Privacy Policy

2.1 About health professionals (users)

• Account and sign-in details: email address and/or phone number used to sign in, password, roles and permissions, account status, first-login and last-login dates
• Personal profile: first name, last name, other names, contact phone number, date of birth, profile picture
• Work profile: cadre, grade, position, specialty, unit or department, health facility, sub-district, district and region
• Account security: your chosen secret question and answer, used to help recover your account
• Activity records: records of actions you take in the app, such as creating or updating a client record, pregnancy cycle, high-risk condition or appointment, together with the time they happened

2.2 About clients

Health professionals enter this information as part of providing care:

• Identity and contact details: first name, last name, other names, date of birth, phone number(s), email address (optional)
• Address details: town, landmark, Ghana Post GPS address
• Emergency contact: name and phone number of a person to contact in an emergency
• Social details: marital status, occupation, level of education
• Clinic record details: facility folder number, gravidity, parity, the facility the client is registered with, and their transfer history
• Pregnancy information: gestational age, trimester, estimated delivery date, and whether a pregnancy cycle is active or ended, including the reason it ended
• High-risk conditions: high-risk conditions recorded for a pregnancy, their category and care setting, and high-risk confirmation status
• Appointments: appointment date, time, title, description, location, provider, status, cancellation reasons, care tips and visit notes

Pregnancy, high-risk condition and appointment information is health information, which the law treats as special personal data. GHS gives it the highest level of protection described in this policy.

2.3 Device and technical information

• A random device identifier created by the app: lets GHS recognise the device a sign-in came from and manage sessions securely. It is not your phone's IMEI or serial number.
• Push notification token and device platform: lets GHS send notifications to your device
• App version and basic request information: helps keep the service working and troubleshoot problems

2.4 What NursMed Pro does not collect

NursMed Pro does not:

• track your device's location (GPS addresses are typed in, not read from your phone)
• read your contacts, call logs or text messages
• record audio or video
• contain advertising, advertising identifiers or third-party advertising or marketing analytics
• sell personal information to anyone

Camera and photos: the app asks for camera or photo library access only when you choose to set or change your profile picture. It accesses only the single photo you take or pick. You can refuse this permission and keep using the app.

GHS uses the information in NursMed Pro to:

1. Run your account: sign you in, keep your session secure, recover your account, and show your profile and work details.
2. Support client care: let authorised health professionals register clients, follow pregnancies, identify and manage high-risk conditions, and schedule and track appointments.
3. Send notifications: for example, appointment updates, client assignments and other service messages.
4. Give you clinical guidance: show GHS standards, protocols and guidelines.
5. Produce dashboards and statistics: show counts and trends, such as active pregnancies, high-risk pregnancies, appointment attendance and facility coverage, at facility, sub-district, district, regional and national level. Dashboards show totals, not named clients.
6. Plan and improve maternal health services: GHS and the Ministry of Health use anonymised or aggregated statistics for planning, monitoring, research and reporting.
7. Keep the service safe and working: detect misuse, investigate security incidents, keep audit records, fix errors and improve the app.
8. Meet legal and regulatory duties: for example health record-keeping and public health reporting obligations.

Because NursMed Pro holds confidential client health information, every user must:

• Keep sign-in details private: do not share your password or secret answer, and do not let others use your account
• Protect your phone: use a screen lock, keep the operating system up to date, and avoid rooted or jailbroken devices
• Sign out on shared devices and when you stop using a device
• Access only what you need: view or change client records only when needed for that client's care or your official duties
• Keep information inside the app: do not screenshot, copy, forward or share client information through personal messaging apps, social media or other unofficial channels
• Record information accurately and correct errors promptly
• Inform clients that their information is recorded electronically, and follow GHS procedures on client information and consent
• Report quickly: tell your supervisor and GHS as soon as possible if your phone is lost or stolen, or if you suspect someone else has used your account or client information has been exposed

Misuse of NursMed Pro or client information may lead to account suspension, disciplinary action under GHS and professional regulatory rules, and legal penalties.